All services booked will require a nonrefundable deposit except in the case of major illness, injury or death preventing the client from being able to reschedule within 60 days. Otherwise, the deposit will be forfeited. While we understand that there may be some degree of “buyer’s remorse” due to the emotions that are involved if you are hiring us especially for any decluttering needs whether you are remaining in your current home or moving, please keep in mind that there are many different reasons you have chosen to hire a service like IJS including physical, emotional or time constraints.

In addition to the hourly charges there will be...

A gas surcharge for each team member added to the invoice you will receive in a separate email

Travel time for any team members that will need to drive more than 45 minutes each way

Tolls along each team member's route to/from the job

Any other expenses associated with this job including any supplies we purchase for this job

Please be sure to read the email you received with the link to this contract for instructions on how to submit the required deposit to secure the date you requested.

If you have hired us for decluttering help and are feeling at all anxious about the process please give our Founder, Beth Blacker, a call to discuss. You are not alone in feeling any hesitation, but our job is to make this process as painless as possible so please give it a chance before canceling and forfeiting your deposit. Sometimes it just takes starting the project and any fear usually subsides once we make even a small amount of progress. In other words, believe in the process and believe in our ability to guide you through it.

Services will be invoiced at the end of each block of time worked and payment is requested at that time or at the completion of the work required as deemed by the client whichever comes first less deposit(s) already paid. If you need to set up a payment plan, please let us know no later than 48 hours before the start of the first session. Our team members usually get paid at the end of each session or at the end of each work week (Fridays) if the job is going to extend beyond one week and ask that you respect their need to be paid in a timely manner for the work they have completed.

Payment by check, cash or Zelle are preferred but if you need to use a credit card a 3% transaction fee will be added to your final balance due for the entire cost of the job.

Reimbursement for any items purchased on behalf of the Client is payable on receipt.

Please do not ever give any members of the IT’S JUST STUFF team any payments unless you have been specifically asked to do so by me directly with the exception of a gratuity if you are inclined to provide one to any/all team members. While tips are not required, they are greatly appreciated by our team members.

Corporate clients: If invoices go to accounts payable, invoices will be submitted according to the client's bill paying schedule, not to exceed every two weeks, net-zero. Weekly payment is optimal.