It's Just Stuff
Client Agreement
Terms and Conditions
Appointments and Expenses
Appointments are scheduled in specific blocks of time. The client cannot end the appointment early at will. Exceptions: a) we’ve reached a natural stopping point on a specific project ahead of schedule, b) entire job completes early, c) client has an emergency such as picking up a sick child from school.
The client will be billed at the hourly rate based on the members of Team IJS that are assigned (see payment paragraph below) and agrees to pay a minimum of 3 hours for every team member assigned for each session booked unless other rates and minimum number of hours have been agreed upon. Rates are subject to change with reasonable notice.
Any virtual calls/consultations will be billed at
$65 per hour
, in 15-minute increments. There is no charge for setting appointments and quick questions by phone or e-mail under 10 minutes but once a call exceeds that amount of time please understand that those minutes do add up over the course of time and therefore it is important to try to respect our time as much as we respect yours.
Client will reimburse
IT’S JUST STUFF
for supplies, parking or any other agreed-upon expenses, which are billed at cost. Shopping time will be billed to the client at
$65 per hour
, in 15-minute increments.
Travel time is only charged after the first 45 minutes of travel in each direction. It is billed at the rate for each particular team member in one-minute increments.
If assistants are required, their time will be included in your invoice and you will receive the payment request from
BETH BLACKER, IT’S JUST STUFF’S FOUNDER
either before or after the job directly. Please do not discuss any rates with any other members of TEAM IJS. They are aware of what they are being paid prior to being scheduled and get paid per their employment agreement so there shouldn’t be any reason for them to ever mention anything to you.
Appointments and Expenses
If cancellation of an appointment is necessary, please call three full business days (72 hours) prior to the appointment to avoid being billed. Otherwise, the client will be responsible for 50% of the balance due (after deposit is paid).
This is a matter of respecting any/all of the team members’ time and livelihood—we cannot replace a half-day (or more) of income on short notice and it is not fair to anyone on TEAM IJS who were scheduled and couldn’t be assigned to another job. Unavoidable emergencies such as death, illness, weather, and travel delays are, of course, forgiven.
Confidentiality
All client information, business and personal, written and verbal, will be held in confidence by myself and my team.
Before and after photos will be used anonymously. Your results can only help to inspire others. Photos will be added to IT’S JUST STUFF portfolios and may be used online unless you indicate otherwise.
Please checkmark the box below if you agree that IT’S JUST STUFF may use any photos taken during the course of your project.
Payment
All services booked will require a nonrefundable deposit except in the case of major illness, injury or death preventing the client from being able to reschedule within 60 days. Otherwise, the deposit will be forfeited. While we understand that there may be some degree of “buyer’s remorse” due to the emotions that are involved if you are hiring us especially for any decluttering needs whether you are remaining in your current home or moving, please keep in mind that there are many different reasons you have chosen to hire a service like IJS including physical, emotional or time constraints.
In addition to the hourly charges there will be...
A gas surcharge for each team member added to the invoice you will receive in a separate email
Travel time for any team members that will need to drive more than 45 minutes each way
Any other expenses associated with this job including any supplies we purchase for this job
Please be sure to read that email for instructions on how to submit the required deposit to secure the date you requested.
If you have hired us for decluttering help and are feeling at all anxious about the process please give our Founder, Beth Blacker, a call to discuss. You are not alone in feeling any hesitation, but our job is to make this process as painless as possible so please give it a chance before canceling and forfeiting your deposit. Sometimes it just takes starting the project and any fear usually subsides once we make even a small amount of progress. In other words, believe in the process and believe in our ability to guide you through it.
Services will be invoiced at the end of each block of time worked and payment is requested at that time or at the completion of the work required as deemed by the client whichever comes first less deposit(s)already paid. If you need to set up a payment plan, please let us know no later than 48 hours before the start of the first session. Our team members usually get paid at the end of each session or at the end of each work week (Fridays) if the job is going to extend beyond one week.
Payment by debit card, check, cash, Venmo or Zelle are acceptable.
Reimbursement for any items purchased on behalf of the Client is payable on receipt.
Please do not ever give any members of the IT’S JUST STUFF team any payments unless you have been specifically asked to do so by me directly.
Corporate clients: If invoices go to accounts payable, invoices will be submitted according to the client's bill paying schedule, not to exceed every two weeks, net-zero. Weekly payment is optimal.
TEAM NEEDS
If any of the assigned members of our team are running really late, you will be notified ASAP. Please be patient if anyone is 5-15 minutes late; sometimes traffic, unexpected client calls, or prior appointments cause delays.
This business depends on answering calls throughout a workday. If we need to take a call or check our phones, we will do our best to keep it brief or track the time and deduct it from the session.
We occasionally need a snack while we’re working. Lunch is off the clock should we need it and will be built into our appointment time; it typically runs 30 minutes, sometimes more or less.
Satisfaction
If you are dissatisfied with any work performed by IT’S JUST STUFF, or uncomfortable with anything said, please communicate directly to our Founder, Beth Blacker (in person if on the job or call/text 720-637-2492) so that the situation can be handled as quickly as possible. We want our clients to be happy and willing to recommend us. We take great pride in the work we do but recognize that sometimes personalities just don’t mesh so never hesitate to be honest about how you are feeling at any moment. This can be a very emotional process for some people and IT’S JUST STUFF understands that feeling overwhelmed or anxious during a session is very common so we will do our best to work through those moments and carry on with the tasks at hand.
In addition to recommending us to friends/family directly, we greatly appreciate it if you would be willing to post online reviews. Those links will be provided when you receive your final invoice. It really does make a big difference...being a small business owner takes a big village and we don’t take any of this for granted so thank you in advance for your time and consideration in helping us continue to grow and succeed!
It's Just Stuff's Limitation of Liability. In no event shall It's Just Stuff have any liability to a client whether under this Agreement or otherwise in connection with performance hereunder, including for any error in judgment or any act or omission, except as a result of the gross negligence or willful misconduct of It's Just Stuff. In addition, It's Just Stuff shall not be liable for any loss of profits, loss of business, loss of use or of data, interruption of business, or for indirect, special, punitive, exemplary, incidental or consequential damages of any kind whether under this Agreement or otherwise in connection with performance hereunder, even if the client has been advised of the possibility of such damages.
If CLIENT agrees with the above terms and conditions,
Thank you for your business and I look forward to working with you,